The Ajman Free Zone Excellence Awards is a prestigious initiative that recognizes and celebrates the remarkable achievements of its partners across various industries. Held annually, the awards aim to honor businesses that demonstrate exceptional performance, innovation, and contributions to the UAE’s entrepreneurial ecosystem. From customer experience and operational excellence to market growth and innovation, the awards spotlight the partnerships driving economic vitality and fostering a world-class business environment within Ajman Free Zone.

Cityscape Times had an exclusive and interactive session with Umair Riaz, CEO of Catnyx Consultants, to delve into their journey toward being crowned the ‘Customer Experience Leader’ at the Ajman Free Zone Excellence Awards. Below are insights from our conversation, where Mr. Riaz shared his thoughts, strategies, and vision for the future.

How does it feel to be recognized as the “Customer Experience Leader” at the Ajman Free Zone Excellence Awards?

It’s an incredible honor and a proud moment for our entire team. This recognition is a testament to our commitment to client satisfaction and the hard work of every individual at Catnyx Consultants. We’re now more motivated than ever to raise the bar and continue delivering excellence in the years ahead.” said Umair.

“We always put ourselves in our clients’ shoes to better address their unique needs. Whether it’s resolving unforeseen challenges or ensuring timely deliveries, we prioritize their satisfaction.”

For the team at Catnyx, winning the award was more than just a milestone—it was a source of motivation. Umair shared, “This recognition has affirmed our team’s dedication, and it pushes us to commit even more to our clients”. He further highlighted that the company’s success stems from their core philosophy of “Connect | Collab | Create.” This approach focuses on building long-term relationships by consistently delivering exceptional service, which has led to clients becoming brand advocates. “Many of our clients refer us to their networks, and this has played a significant role in strengthening our position in the industry,” said Umair.

Looking ahead, Catnyx Consultants plans to further enhance the customer experience by expanding their support team to offer 24/7 assistance. “Our goal is to ensure that every client experience remains seamless, no matter the time of day,” said Umair.

In addition to these advancements, Umair mentioned that one of the key challenges the company has faced is educating clients outside the UAE about local laws and regulations. “We overcome this challenge by offering clear, accurate, and reliable information, which builds trust and reassures our clients.”

To stay ahead in an ever-evolving and competitive market, Catnyx Consultants continues to embrace the latest technologies and prioritize efficient work processes. Umair emphasized their commitment to continuous learning, stating that the company is always adapting to meet the demands of a changing business landscape.